Shipping Policies
FREE SHIPPING | Orders over $149 are eligible for free shipping
We offer free shipping on orders over $149. The method of shipment will be by carrier of our choice.
At checkout, you may be presented with additional options for shipping carriers and services for an additional charge. The costs associated are calculated at checkout and will be presented to you at that time.
We know you want your items as soon as possible. That is why we ship orders daily M-F excluding certain holidays. Typical order processing times are 1-3 business days from payment clearing but may be affected by increases in demand, holiday schedules and other similar events.
Your order will be packaged with care and discretion. Items are securely wrapped to prevent shifting while in transit. For your safety and discretion, the return address and box exterior provide no insight into the nature of the items within the box.
When your order is shipped, you will receive an email notification which includes a tracking number. You can also track your order through your profile page here.
Please note: Tracking numbers often take up to 24 hours to be recognized by carriers. If you attempt to track your order and the tracking number returns a non-trackable message, please try again later as your tracking number may not have yet been fully recognized by your carrier.
Insurance
Hero Bullion insures all of its shipments, while in transit, for the full locked-in price of the product, subject to the following limitations. We must be notified of a lost package within thirty (30) calendar days from the date of shipment. Should anything happen to the shipment while in transit, You may be permitted to claim coverage under our insurance policy provided that You directly receive the shipment from the common carrier. Neither we, nor our insurance company, shall be liable for any damage or theft, of or to a shipment, in the instance You leave instructions with any carrier to leave parcels unattended without a requirement for a signature. Nor will we, or our insurance company, be liable for any damage or theft, of or to a shipment, in the instance You request that the shipment be left with a third party. In the instance damage or loss occurs during transit, we reserve the right to re-ship Your items or refund Your money at our sole discretion, and Hero Bullion will have no further responsibility or liability. You agree to cooperate in any investigation or claim process and to take every reasonable action requested of You in the process. Failure to comply will jeopardize coverage that may be provided to You.
Back Ordered Items
Issues related to supply and demand may occur in our business. From time to time, we may have more buyers than sellers. In this instance, we reserve the right to delay delivery of Your shipment up to twenty-eight (28) calendar days from Your expected shipping date to fulfill the order. Provided that You have not defaulted on any terms of the transaction, Your price is locked-in. If a refund is provided or there is a delay in sending Your shipment, You waive a right to claim actual damages of any kind.
International Orders
Hero Bullion does not currently accept orders for international delivery.