Mail Check Payments To:

Hero B, LLC
621 E Princeton Dr #976
Princeton, TX 75407

Send An Email:

Call Us By Phone:

(214) 210-9948

MOST COMMON

To track your order please enter your Order ID and email address here then click or tap the “Track” button.

You will receive an email notification when we receive your payment. If you have a free account with us and your order was placed under that account, you may check your real-time order status here.

GENERAL

Absolutely. You can feel safe shopping with Hero Bullion. We use SSL technology to encrypt all information that is passed between your browser and our servers. SSL technology ensures that no personal, financial or identifiable information is accessible to anyone other than you, your bank, and/or processors.

Hero Bullion guarantees that every product we sell is genuine. All precious metal items sold by Hero Bullion contain the weight, fineness, and purity as advertised. However, all investments, of every type, involve some level of risk. Precious metals and collectibles are no exception.

We are headquartered in Princeton, TX.

Our corporate address is

621 E Princeton Dr #976

Princeton, TX 75407

*Please note: this is not a physical address that we ship from nor do we receive local deliveries.

No. We are an online business only.

ACCOUNT

Create your free account by clicking the link to our Open an Account Page

No. Opening an account is free of charge. 

Yes. Opening an account will allow you to place trades more efficiently, easily track your payments and orders, review your order history and be notified available only to Hero Bullion account holders. Open your account now

No problem. You can easily reset your password by clicking here (link). If you still experience difficulties accessing your account, feel free to email us at info@herobullion.com for assistance. Please note, we must receive your password reset request from the email address attached to your account.

ORDERING

Deciding what to buy can be one of the most difficult parts of the bullion buying process. Your needs and goals are unique to you. We understand that and are here to answer any questions you might have. Please feel free to email us at info@herobullion.com or call us at (214) 210-9948 to discuss your goals and get a purchasing plan in place.

You can browse our catalog, add items to your cart, and checkout choosing your preferred payment option and delivery address all without ever talking to a person. We have made the bullion buying process safe and secure. If you prefer to place an order over the phone, or need more information before ordering, please feel free to call us at (214) 210-9948.

We sell to individual investors, collectors, coin and bullion dealers and anyone else interested in owning precious metals. We have the ability to service a wide range of needs whether you are buying in small or large quantities.

Yes. We currently accept orders of $99 and larger.

There is no maximum order amount. We do ask that you contact our customer service department first if you intend to purchase over $100,000 as some large orders will require a deposit.

We regularly provide updates about new, re-stocked an incoming inventory through our email newsletter. Sign up for our newsletter found at the bottom of this page to receive these updates. We are also working on a solution which allows you to receive email and/or text restock notifications for specific products of your choosing.

After an order is confirmed, items can not be added or removed. Please understand this is unique to precious metals and is a result of the prices of items changing minute to minute due to the market. In some instances, we can place an additional order that may or may not meet our order limits and include it with the initial order. Removing items from a confirmed order may require a requote or market loss.

Track your order by clicking the link in your confirmation email or go to your account page to view tracking.

On some occasions, additional information may be required to process your order. 

A vast majority of orders are not required to be reported to the IRS or any government agency. However, when certain conditions are met by an order, we are obligated to file IRS Form 8300. This form is meant to track large cash transactions and is triggered when a cash payment of $10,000 or over is made. This also applies to multiple cash transactions within a 24 hour period whose sum is $10,000 or over. Cash payment methods include, cash, cashier’s checks and money orders.

In-Stock means that we have the item on our shelves and available for shipping. When ordering In-Stock items, you can expect your items to be shipped quickly.

Pre-Order means we have secured inventory from our suppliers that is scheduled to arrive in the near future. We often make these items available for sale so you can secure inventory for new, limited and exclusive items that may have a short window of availability. When items are offered for pre-sale, we will make our best effort to provide an estimated shipment date.

Out-of-Stock means we do not have any of that specific product available for sale.

Coming Soon means we have plans to begin selling the listed product in the near future. You can browse Coming Soon listings to research products and plan for future purchasse.

PAYMENT

We make every effort to provide a safe and secure shopping experience. Our website uses SSL (Secure Sockets Layer) to encrypt all information passed between your browser and our site. Universally, your browser should display a padlock icon for secure websites and a broken padlock for non secure sites near the URL. 

If we have received your payment, we will send an email notification noting the fact. In addition, you can see your order status at any time by logging into your profile

We accept personal checks, money orders, cashier’s checks, credit/debit cards, ACH & Bank wires. In addition, we are actively working to include eCheck (ACH) as a payment method soon.

See below for order value limits by payment type

Payment MethodOrder MinimumOrder MaximumDiscount
Credit/Debit Card$99$2,000None
Apple Pay$99$2,000None
Check$99$100,0004%
Money Order$99$100,0004%
Cashier’s Check$99$100,0004%
eCheck (ACH)Coming SoonComing Soon4%
Bank Wire$2,000$500,0004%

Personal checks, money orders, cashier’s checks, ACH & bank wires offer the best pricing (4% less than credit & debit cards). 

Yes. Debit and credit cards are electronically processed and do not qualify for the 4% cash discount pricing.

Simply select check payment at checkout and make your payment as instructed in your order confirmation email.

All check payments should be made out to:

Hero Bullion

*Please reference your order number in the memo section of your check for faster processing.

Checks must be mailed to:

Hero B, LLC

621 E Princeton Dr #976

Princeton, TX 75407

Checks, cashier’s checks, money orders and ACH payments are all subject to a holding period. This period may range from 5-10 days or as long as it takes to establish good funds. Please note, while your bank may show that funds have been withdrawn from your account, those funds may not yet have been cleared to Hero Bullion. We make every effort to expedite processing of these payment methods but occasionally instances arise that may cause a delay in your order. As always, our goal is to get your order to you as quickly as possible. 

An eCheck is simply an electronic version of a paper check. If you have a checking account, you are eligible to pay via echeck. Orders paid by eCheck are generally cleared for shipment quicker simply because there is no need to wait while a physical check is in the mail.

Orders totalling $2,000 and over are eligible for bank wire payment. Simply select bank wire as your payment method at checkout and complete your order. The information required to complete your payment by bank wire will be included in the order confirmation email.

Yes. These payment methods receive a 4% discount from the credit card price. You can view the price for these payment methods on each and every product page under the cash/wire price.

If you choose a payment method other than credit/debit or ACH payment, it is imperative that you submit payment as soon as possible. This will get you your order quicker and additionally ensures that your order is not cancelled. We require personal checks, cashier’s checks and money orders to be postmarked within 1 business day from the day you placed your order. Bank wires must be submitted within 24 hours from order confirmation. If you experience delays in payment, please contact us immediately so we are aware and can make notes accordingly.

If you do not submit payment in time and do not communicate any delays to us, you risk your order being cancelled and offset according to the terms of the Market Loss Policy.

When you buy from Hero Bullion and once we have issued a sales order confirmation number, a binding contract has been formed, the transaction price is locked-in and any corresponding market risk is transferred to you. If you default in your performance of the contract by failing to make payment, shipment, or any other act required by you, we may cancel your sales order. If your sales order is cancelled, you will have the full responsibility and liability to Hero Bullion for any Market Loss, plus a fifty dollar ($50.00 USD) cancellation fee. You will also be liable for all fees and costs associated with Hero Bullion’s efforts to collect from you. Any market gain on sales order cancellations shall vest in Hero Bullion’s interest and remain the property of Hero Bullion. We reserve the right to cancel any sales order at any time at our sole discretion. All future sales orders will be held for shipment until any and all outstanding market loss and related cancellation fee balances are paid in full. No future orders may be permitted until any market loss is paid in full.

Sometimes. If you wish to change your payment method after your order is confirmed, please call us at (214) 210-9948 so that we can expedite the change. This is usually easy to do if done so in a timely fashion.

When you buy from Hero Bullion and once we have issued a sales order confirmation number, a binding contract has been formed, the transaction price is locked-in and any corresponding market risk is transferred to you. If you default in your performance of the contract by failing to make payment, shipment, or any other act required by you, we may cancel Your sales order. If your sales order is cancelled, you will have the full responsibility and liability to Hero Bullion for any market loss, plus a fifty dollar ($50.00 USD) cancellation fee. You will also be liable for all fees and costs associated with Hero Bullion’s efforts to collect from You. Any market gain on sales order cancellations shall vest in Hero Bullion’s interest and remain the property of Hero Bullion. We reserve the right to cancel any sales order at any time at our sole discretion. All future sales orders will be held for shipment until any and all outstanding market loss and related cancellation fee balances are paid in full. No future orders may be permitted until any market loss is paid in full.

Market loss payments can be made via credit card, personal check, cashier’s check or money order.

Some states require Hero Bullion to collect sales tax on certain items. We collect the appropriate taxes for all orders based on the most up-to-date tax laws in each state. Please contact your local jurisdictions for bullion tax law details. 

Sales tax laws vary state-to-state and often include exemptions for bullion items based on various factors including purity, make, and dollar amount among others. Hero Bullion collects all appropriate taxes for all orders based on the most up-to-date tax laws in each state. Please contact your local jurisdictions for bullion tax law details.

SHIPPING & INSURANCE

Shipping on all domestic orders is free. At checkout, you may be presented with additional shipping options for an additional fee.

The shipping options available are based on your order contents and are visible at checkout. We currently ship using both USPS and UPS.

We make every effort to ship your order as soon as possible. Most orders will ship within 1-3 business days. During and around holidays and in times of increased demand, orders may take longer to process for shipping. If the instance that your order will be delayed in shipping, a notice will be sent.

Please check the tracking number you received via email to see a delivery date.

You can have your order shipped to any deliverable address in the US with the exception of the following:

  • We do not ship any orders to MN addresses or to MN residents.
  • We only ship credit/debit card orders to the billing address on file with the credit/debit card company.

On most occasions, yes. In some instances, size, weight or value limitations may prohibit delivery to a PO Box. In those cases, a street address must be provided.

Yes. We fully insure each and every package while in transit. On the rare occasion that a loss occurs while in transit to you, our insurance coverage will engage. 

We do not accept responsibility for losses if you or anyone at your address has given instructions for carriers to:

  • Leave packages unattended
  • Leave packages with anyone other than the addressee
  • Allow anyone other than the addressee to sign for packages
  • Sign for packages without addressee present
  • Deliver to an address other than the address listed on the label

In addition, we do not insure packages that are delivered to drop-off locations including but not limited to: 

  • The UPS Store
  • Mailboxes etc
  • Business or workplace mailrooms
  • Mail forwarders
  • Military postal service
  • Building management

If you received your order and there are no signs that your package has been tampered with, but it is missing items, you must contact us within 3 business days.

We do our very best to provide you the highest quality items available. If you receive what you believe to be a damaged item, you must contact us within 3 business days to notify us of the damage and provide necessary details to resolve the issue.

We ask that you refuse any shipment that appears to be tampered with or damaged. If you choose to accept a tampered or damaged package, know that this will significantly increase the time required and reduce our ability to process any claims as your items are no longer insured once you accept delivery.

Having a lost package can be a stressful experience. Even if they are delayed, most packages show up within 5-7 days. On this rare occasion that a package is not delivered after 7 days, we appreciate your patience as we seek a resolution. Many times it is as simple as contacting the carrier for an investigation and oftentimes packages are found and delivered quickly. If a package is deemed to be lost, we must conduct an investigation of the shipment before a refund or reshipment can be processed. 

All orders $750 and over require signature upon delivery. If your order is less than $750, you may purchase a shipping option that requires signature delivery at checkout for an additional fee. 

PRODUCTS & PRICING

We offer various gold, silver, platinum & palladium products for you to choose from. We also offer appropriate accessories to store, preserve and display your bullion.

We offer only genuine bullion products from the best mints in the world. In addition, we leverage the latest technology in verifying the authenticity of our entire product offering.

None. The price you see at checkout is the price you pay.

Yes. If the market moves up after your order is confirmed, we don’t ask you for more money to complete your order. Likewise, if the market drops after your order is confirmed, you don’t pay less.

Yes. Nearly all of our products include price breaks as quantity ordered increases. These quantity discounts can be found in the pricing matrix on each product page. If you intend to purchase a quantity significantly more than our highest quantity tier, please reach out to us at info@herobulllion.com or call (214) 210-9948 to see if further discounts apply.

RETURNS & EXCHANGES

At Hero Bullion, our goal is your satisfaction. Returns are accepted within 5 business days of delivery and are subject to the terms of our Market Loss Policy (link). A 10% restocking fee may also be charged. To begin the return process, please call our customer service team at (214) 210-9948 or email us at info@herobullion.com.

To begin the return process, please call our customer service team at (214) 210-9948 or email us at info@herobullion.com. In the event you initiate a return, you will be provided with a Return Authorization Number (RAN). You are responsible for all costs to ensure the safe and timely return of all items listed on the RAN. We reserve the right to reject any return that does not comply with our return requirements. 

Yes. The details can be found here

TAX REPORTING

A vast majority of orders are not required to be reported to the IRS or any government agency. However, when certain conditions are met by an order, we are obligated to file IRS Form 8300. This form is meant to track large cash transactions and is triggered when a cash payment of $10,000 or over is made. This also applies to multiple cash transactions within a 24 hour period whose sum is $10,000 or over. Cash payment methods include, cash, cashier’s checks and money orders.

The quick answer is that it depends on where you are having the items shipped to. Hero Bullion collects all appropriate taxes for all orders based on the most up-to-date tax laws in each state. Please contact your local jurisdictions for bullion tax law details.

BULLION MARKET QUESTIONS

The gold to silver ratio (GSR) is the relative value of an ounce of gold compared to an ounce of silver is USD for our uses. Current and historical GSR data is available on our Gold to Silver Ratio page. This ratio is often used by investors to determine when to buy either metal based on the historical data.

For instance if the gold to silver ratio over a discrete period is 75 to 1 (75 ounces of silver required to provide the same value as 1 ounce of gold) but the current GSR is 110 to 1. It may be deemed that silver is undervalued compared to gold and therefore may be a better option for purchase as it reasons that the GSR will return to historical values.

The precious metals exchange markets are open Sundays at 6PM EST through Fridays at 5PM EST. They are also closed briefly from 5PM to 6PM EST Monday through Thursday. Markets are additionally closed in observance of specific holidays. While the markets are open, you can expect the metals prices to change second to second.

Find real time and historical precious metals prices on our charts page.

The American traditional ounce (the ounces most Americans are familiar with) comes from the Avoirdupois system. It is a system that has been in place since the 13th century. It consists of ounces and pounds that we are all comfortable with using.

Precious metals are weighed using the Troy System which was originally used in Troyes, France during the middle ages. The Troy metric has remained the standard by which all precious metals are weighed and traded. In modern times Troy Ounces can be abbreviated as OZT.

When buying and selling precious metals most hallmarks indicate Troy standard. In many cases where Troy Ounces is not specifically stated, it is implied.

See conversions below

1 Troy Ounce = 1.09714 AVDP Ounces = 31.1 grams

1 AVDP Ounce = .911458 Troy Ounces = 28.349 grams